SUPPORT CENTER

We’re here to help you succeed. Hoply supports Free and Pro accounts (all free here for now).

COMMON ISSUES

Why isn't my deeplink working?

Check that your deeplink URL scheme matches your app configuration. iOS requires a registered URL scheme, and Android requires an intent filter.

How long does it take for analytics to update?

Analytics are updated in real-time. You should see clicks within seconds of your link being accessed.

Can I change a link after creating it?

Yes! You can update destinations, add expiration, and change settings anytime. The short link remains the same.

What's the maximum number of links I can create?

Free: unlimited links. Pro (coming soon) adds priority support and higher limits. For now, everything is free.

Do you have an SLA?

Free and Pro plans have best-effort support. Enterprise plans include 99.9% uptime SLA.

STILL NEED HELP?

Our support team responds to all inquiries within 24 hours